Web Based Customer Care And Online Customer Service Support

With the changing times, the preferences of the people have also changed. The times when the customer care was taken through the traditional ways of calling them with the telephones, has passed by. With everything done online through the internet, the customer care has also become online, which is termed as web based customer care […]

Customer Service And The Human Experience

Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as […]

Should You Beware Of Free Sample Cover Letters For Customer Service Jobs?

Customer service jobs are at the forefront of the best companies in the world and are probably responsible for creating the best economies and yet, people who apply for these jobs think it can be done using free sample cover letters. People who want a career in customer service often turn to these free cover […]

How To Deliver Customer Service Like An Athlete

Peter Drucker once stated that the purpose of every American business is one thing – creating customers. Research by the American Management Association show that your average HAPPY customer will tell 3 people about her experience with you. Research shows that, out of 25 dissatisfied customers, one customer complain, 24 are dissatisfied but do not […]

Tips On Working At Home As A Customer Service Agent

New York Times has specified that customer service work at home job opportunities have increased in the United States. Customer service jobs also called call center jobs, require employing agents in work at home customer service jobs. The main advantage of this type of work is that it supplies a wage to stay at home […]